LEROY MERLIN Customer Assistant REF: LM-150


Do you want to grow in an environment where empowerment, innovation, sharing, and teamwork are keys to shared success? Are you curious and passionate? Do you like people? Join us!

Purpose of the role 

To contribute to the success of the store by providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.  


The successful candidate should have the following skills, experience, and attributes:

  • Excellent communication skills
  • Grade 12 / equivalent
  • Excellent interpersonal relations
  • Professional, empathetic and friendly
  • Previous retail merchandising experience 
  • Attention to detail
  • Excellent interpersonal relations
  • A team player
  • Excellent customer service
  • Self-confident, hardworking, and lives by example
  • Retail Experience will be an advantage
  • Customer Service experience will be an added advantage
  • Passion to serve
  • Friendly, helpful, confident, and engaging personality
  • Genuine liking to working with people
  • Exceptional customer services
  • Curious and assumes initiative
  • Proficiency in English
  • Ability to multi-task

Main responsibilities 

  • Contribute to the success of the company through excellent customer service
  • Act as a host/hostess to customers who visit the business premises
  • Provide information about the products and services of the business through various channels 
  • Resolve customer queries 
  • Advise customers on the various processes in the business
  • Ensure that customers are satisfied
  • Manage the cash desk, assist with orders, exchanges, and refunds
  • Manage the business’s loyalty program 
  • Manage goods returned and liaise with the relevant departments
  • Provide cashback on returned goods
  • Record all transactions 
  • Ensure minimal customer complaints 
  • Ensure the speed and reliability of service to customers
  • Ensure compliance with till policies and procedures
  • Ensure compliance with all internal control procedures
  • Delivery high level of the various services of the store: welcome point, loyalty card, etc.
  • Ensure an exceptional relationship with our customers
  • Ensure efficiency in the department to minimize customer waiting time
  • Ensure all processes enhance the quality of service offered to customers




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