Tracker Call Centre/Control Centre Learnership track_001769
The Tracker Call Centre/Control Centre Learnership offers unemployed South African young people a 12-month opportunity to build customer-service skills and gain practical workplace experience. Tracker Connect is recruiting for this fixed-term programme in Gauteng under reference track_001769. Applications close on 11 November 2026.
Who can apply for the Tracker Call Centre learnership?
You must meet the employer’s minimum requirements before submitting an application. This opportunity is intended for applicants who are currently unemployed, are not studying full-time and have no previous formal work experience.
- Be a South African citizen with a valid South African ID.
- Be between 18 and 35 years old and have no criminal record.
- Have Matric, with at least Level 4 English and a pass in Mathematics or Mathematical Literacy.
- Have basic computer literacy.
- Be willing and able to learn in a multi-skilled, fast-paced environment.
Tracker also looks for a professional, positive attitude, strong communication and interpersonal skills, customer focus and attention to detail. Adaptability, resilience, problem-solving, teamwork and collaboration are important competencies for the programme.
What you will learn
Successful candidates will be placed in Tracker’s Customer Experience and 24-Hour Critical Services Control Centres. The learning intervention combines structured unit-standard-based learning with practical workplace experience and totals 132 credits. It is designed to develop knowledge and skills that can support future employability and career development.
Your learning will cover effective first-contact customer resolution, capturing and updating customer information, handling customer queries and electronic communication, and delivering customer service. You will develop knowledge of Tracker’s products, services and business systems, alongside customer relationship management and problem-solving skills.
The programme also covers relevant upselling and cross-selling, contracting and scheduling, and support for data integrity. Financial-service administration topics include understanding invoices, adjustments, advance payments, credit notes and payment allocations.
Stipend and programme conditions
Tracker states that a minimal stipend will be offered to help compensate for basic expenses during the 12-month learnership. The advert does not provide a stipend amount. No additional benefits apply for the duration of the programme. Preference will be given to applicants from designated groups in line with Tracker’s policies.
How to apply
Open the official Tracker Call Centre/Control Centre Learnership advert and select “Apply to listing”. Follow the recruitment portal’s registration or sign-in steps and complete the application instructions shown there. Check that the listing reference is track_001769 and submit before the closing date of 11 November 2026.
Review the qualification and eligibility requirements carefully so that the information you provide accurately reflects your circumstances. If you have not been contacted within four weeks, Tracker advises that you should consider your application unsuccessful.
For more information, visit: www.zajobs.xyz