Europcar Call Center Agent Learnership
The Europcar Call Center Agent Learnership offers unemployed applicants an opportunity to combine customer-service work with structured learning in Bruma, Johannesburg. The six-month fixed-term contract is linked to a Contact Centre and Business Process Outsourcing Support qualification at NQF Level 3. Applications close on 12 November 2026.
If you enjoy helping customers by telephone and can work accurately with booking information, this programme provides exposure to a vehicle-rental contact centre. You must be available full-time for both workplace duties and the learning activities required by the programme.
Europcar Call Center Agent Learnership requirements
You need Matric or an equivalent qualification, English communication skills and basic computer literacy. This includes using Microsoft Office, email and the internet. The advert identifies applicants aged 19 to 25, while expressly allowing flexibility depending on individual circumstances. A driver’s licence is advantageous rather than compulsory.
Applicants must be unemployed and willing to undergo criminal-record and credit checks. You must also be willing to work shifts, weekends, public holidays and overtime when required. Consider these availability requirements before applying, because the programme combines study commitments with contact-centre operations.
What you will do and learn
Your customer-service responsibilities include handling vehicle-rental bookings and helping with amendments, extensions and cancellations. Customers may contact you with questions about vehicles, prices and rental policies. You will need to provide information accurately, maintain service standards and handle enquiries professionally.
The role also involves dealing with complaints and escalating matters that require further assistance. You will follow up on customer requests, keep records up to date and work towards the contact centre’s service measures. Attention to detail is important when recording customer information and changes to reservations.
Alongside this practical work, you will participate in the programme’s coursework and assessments and compile a portfolio of evidence. The learning component is part of the opportunity, not an optional extra. Be prepared to keep track of assessment tasks while developing your workplace skills.
How to apply
Apply through Europcar’s official recruitment website using the application link below. Read the full advert, complete the application form and provide the information requested there. Check your contact details, qualifications and availability before submitting so that the recruitment team can assess your application and reach you.
The official advert was posted on 5 November 2026. The application deadline is 12 November 2026; submit before the vacancy closes. The advert does not specify a salary or a guaranteed job after the six-month programme.
Official website application link
Apply for the Europcar Call Center Agent Learnership
For more information, visit: www.zajobs.xyz